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Tuesday, 19 January 2010

ISO27001 and loss of data

Once again there have been cases where sensitive data has been left on trains or in restaurants and most of these are either laptops, or memory devices.  The sheer volume of data loss is reaching epidemic proportions.
  
ISO27001 is a good system to have in place but it must be enforced vigorously, otherwise it is just too easy to allow data to be lost or removed.

The prime method for theft of data remains the USB stick and this seems to be the method of choice for those wishing to steal data from systems.

There are a couple of things you can do to protect your data:

  • Set up computers and laptops to exclude USB devices and CD/DVD writers.  It may seem harsh for laptop users not to be able to use the USB port, apart from a mouse but if the data you hold is sensitive then this level of protection is justifiable. 
  • Using group policy to prevent the export of data by email or other attachment. 
  • Enforce the encryption policy to make sure that any data stored on a laptop is secure; password protection alone is not enough.
  • You could also set up your laptop systems to be 'thin client', that is to have all data stored on a server and using the laptop to connect to the server.  No data can be stored on the laptop,  so the laptop cannot be compromised.
  • And finally ensure that paper documents are protectively marked if they are sensitive and enforce security protocols for restricted, confidential and secret documents.

Let us all make sure that 2010 is not going to be a year when we lose data.

Monday, 4 January 2010

Customer Satisfaction

May we wish you all a Very Happy and Prosperous New Year.

We, at Quality Matters want to ensure that our customers are very satisfied with the services we supply, indeed if any of our customers report that they are only satisfied, we carry out an internal investigation to find out why. 

The company was established in 1991 and during that time we have received only one dissatisfaction report.  On investigation it turned out to be a misunderstanding, however we apologised and refunded the fee in full;  our customer was rather taken aback at this and said that he merely wanted to register his comment. The misunderstanding resolved this customer has recommended our services to others and used our services a number of times himself.

We believe that to achieve this level of customer satisfaction we need to go way beyond satisfaction and this we strive to achieve.  This customer care ethic has been a primary driver for nineteen years and as we enter on yet another decade we are quietly confident that our customers will continue to maintain their association with Quality Matters.

Quality Matters

P.O.Box 5479
Maldon
Essex
CM9 8GG
England

T: 01621 857841
F: 01621 856016
M: 07702 193788

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