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Monday, 16 July 2012

Quality & Environmental Management

We are finding that more and more organisations are opting for a combined management system with ISO9001 and ISO 14001 as a complementary pair.

The introduction of these two management standards together has many cost savings, including combined manuals and combined management reviews and audits.

You can see from the table below that there is a great deal of synergy between the quality management standard ISO9001 and the environmental management standard ISO 14001.
Correspondence between ISO9001 and ISO14001 Standards
ISO 9001:2008 Clause No ISO 14001:2004
Quality Management System (title only) 4 4 Environmental Management System
General requirements 4.1 4.1 General requirements
Documentary requirements (title only) 4.2
General 4.2.1 4.4.4 Documentation
Quality Manual 4.2.2
Control of documents 4.2.3 4.4.5 Control of documents
Control of records 4.2.4 4.5.4 Control of records
Management responsibility (title only) 5
Management commitment 5.1 4.2
4.4.1
Environmental Policy
Resources, roles, responsibilities & authority
Customer Focus 5.2 4.3.1
4.3.2
4.6
Customer Focus/Business Development
Legal & other requirements
Management review
Quality Policy 5.3 4.2 Environmental Policy
Planning 5.4 4.3 Planning
Quality objectives 5.4.1 4.3.3 Objectives, targets & programme(s)
Q.M.S Planning 5.4.2 4.3.3 Objectives, targets & programme(s)
Responsibility, Authority & Communication 5.5
Responsibility & authority 5.5.1 4.4.1 Resources, roles, responsibilities & authority
Management representative 5.5.2 Resources, roles, responsibilities & authority
Internal communication 5.5.3 4.4.3 Communication
Management review (title only) 5.6
General 5.6.1 4.6 Management review
Review input 5.6.2 4.6 Management review
Review output 5.5.3 Management review
Resource management (title only) 6
Provision of resources 6.1 4.4.1 Resources, roles, responsibilities & authority
Human resources (title only) 6.2
General 6.2.1 4.4.2 Competence, training & awareness
Infrastructure 6.3 4.4.1 Resources, roles, responsibilities & authority
Work Environment 6.4 Work Environment
Product realisation 7 4.4 Implementation & operation
Planning of product realisation 7.1 4.4.6 Operational control
Customer related processes (title only) 7.2
Review of requirements related to the product 7.2.2 4.3.1
4.4.6
Environmental aspects
Operational control
Customer communication 7.2.3 4.4.3 Communication
Design & Development (if applicable) 7.3 4.4.6 Operational control
Purchasing 7.4
Purchasing process 4.4.6 4.4.6 Operational control
Purchasing information 7.4.2 4.4.6 Operational control
Verification of purchased Product 7.4.3 4.4.6 Operational control
Product provision (title only) 7.5
Control of product provision 7.5.1 4.4.6 Operational control
Control of product provision 7.5.1 4.4.6 Operational control
Validation of processes for product provision 7.5.2 4.4.6 Operational control
Identification & traceability 7.5.3
Customer property 7.5.4
Preservation of product 7.5.5 4.4.6 Operational control
Control of monitoring and measuring equipment 7.6 4.5.1 Monitoring & measurement
Measurement, analysis & improvement (title only) 8 4.5 Checking
General 8.1 4.5.1 Monitoring & measurement
Customer satisfaction 8.2.1
Internal audit 8.2.2 4.5.5 Internal audit
Monitoring & measurement of processes 8.2.3 4.5.1
4.5.2
Monitoring & measurement
Evaluation of compliance
Monitoring & measurement of product 8.2.4 4.5.1
4.5.2
Monitoring & measurement
Evaluation of compliance
Control of non-conforming product 8.3 4.4.7
4.5.3
Emergency preparedness & response
Nonconformity, corrective and preventive action
Analysis of data 8.4 4.5.1 Monitoring & measurement
Improvement (title only) 8.5
Continual improvement 8.5.1 4.2
4.3.3
4.6
Environmental policy
Objectives, targets & programme(s)
Management review
Corrective action
Preventive action
8.5.2
8.5.3
4.5.3 Nonconformity, corrective & preventive action


The two standards are the entry point for tenders on most government contracts. Sadly if you are not able to tick the two boxes:
  • Have you a certificated quality management system in use? And
  • Have, you a certificated environmental management system in use? Then it is likely your tender will not progress the initial criteria.
It is also vital that your certifications stand up to scrutiny; non UKAS certifications in the UK are unlikely to meet the minimum requirements.

Monday, 2 July 2012

Business Continuity Planning

The recent flash floods have proved that a sound business continuity plan is essential.
Any disaster recovery plan that has not been tested is pretty useless, as those affected by the deluge of rain have now realised.

The previous Standard BS 25999 has now been replaced by a truly international Standard:  ISO 22301; this Standard contains much of the old 25999 but has detail more added.  

Organisations that have the Information Security Standard ISO27001 will already have a business continuity plan as part of their overall system.  Testing of these systems is often seen as a chore and carried out in haste as a table-top exercise where assumptions are made. The on-going belief that any event can be covered is misplaced unless detailed tests of the business continuity plan are undertaken.

Some years ago one of our Clients carried out a simulated power failure and it was clear that the UPS would soon run down and the company would be left with no IT or telephones.  Most of the senior management were away from the office and the HR manager took the lead in the plan.  She announced that the company had an emergency generator stored in a lock-up garage nearby and that had this been a real power failure the generator would be collected and connected to the emergency socket on the wall outside the server room.

I suggested that it would be a good idea to collect the generator and run it to ensure that it could cope with the load.  Reluctantly she agreed and after about ten minutes a Land Rover towing a small trailer appeared.  I suggested that it should be connected to the socket.  This is where the problem of not testing the plan became obvious; the generator was a single phase unit with a three pin plug. The emergency socket was three phase with a five pin configuration.  Had this been a real power failure the whole system would have been down.  Our simulation declared that a main power cable to the industrial park had been severed and power would not be restored for about three days.  Clearly all the local hire shops would be besieged with requests for generators and none would be available for our company.

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