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Tuesday, 6 November 2012

Quality Management and ISO 9001

The demand for quality management systems has increased recently, perhaps due to the double dip recession making efficiency savings more important, or simply that business owners want to gain access to markets where certification to ISO 9001 is an entry requirement; whatever the reason it makes good sense to follow good business practices as laid down in ISO9001.

BS EN ISO 9001:2008  requires 5 main sections to be addressed, these are: 
  1. Quality Management System;
  2. Management Responsibility;
  3. Resource Management;
  4. Product Realisation;
  5. Measurement, Analysis and Improvement
Each section is subdivided as required and covers all elements of the business having an impact on quality.

Here is the quality model contained in the Standard:





Put simply it requires you to turn customer requirements into customer satisfaction by meeting customer requirements,  Sounds simple,  and so it is. We all want our customers to be happy with the products or services we have provided.  In this way those satisfied customers tell others and this reputation for quality is a vital asset.

We at Quality Matters work hard at our reputation, which goes back to 1991. We are delighted that our very first customer still uses our services and has recommended our services to others again and again.

Consultancy is our main service and our emphasis on success is enviable. In fact we guarantee a successful outcome to all our consultancy assignments.

Our internal audit courses held twice each year also attract both new and old customers.  They tell us that our courses are both interesting and informative, without being dry.  They also say the courses are very cost effective.

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