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Monday, 13 May 2019

Good Service is still available

We at Quality Matters get through a good amount of paper and printing each month so it was a nuisance when our two year old Xerox Colorqube printer started to display tramlines down the centre of the print. We have had Xerox solid ink printers for some time and have found them to be excellent in terms of print quality and cost per page.

Some time ago we had a fault where the paper would not feed from tray two and jammed.

A local printer engineer tried to fix the problem but after replacing several parts over three visits gave up.  We would have to live with it, we were reluctant to user this organisation again.

We tried looking up printer repair organisations on Google and the first two said that they did not repair Xerox solid ink printers.  We then tried a company called Teffont Business Systems (based in Bristol, but with engineers countrywide). They do repair a wide range of printers, including Xerox.

A visit from one of their engineers was arranged. Rob arrived on time having telephoned to say he was on his way.  On arrival Rob quickly diagnosed the problem as being a drum wiper blade.  He also fixed the problem with tray two by cleaning and restoring the feed rubber on tray two.

 A part would be needed for the print problem and this would be sent direct to our offices, ready for the engineer to fit.  The price for the part was considerably cheaper than the price we could find on the internet.

The part arrived next day (on Friday) and the following Monday Rob arrived, again on time, to fit the part.  The printer is now fully functional.

We believe that good service should be rewarded and we have no hesitation in recommending Teffont and engineer Rob to our clients.

Tuesday, 30 April 2019

Annex SL 2.0 Work on Revision Started

Annex SL was the major change to management standards which showed the world that it would be better to have all new standards having 10 identical numbered section.  The idea was that it would allow easier integration of systems and provide some form of commonality.   I think it fair to say that Annex SL was not widely acclaimed a success and was partly to blame for the decline in certifications, mainly ISO 9001.

The standards published in 2015 are due for update anyway, so ISO decided that a revision to Annex SL would be in order.  Provisional issue date for Annex SL 2.0 is around 2020.

It is rumoured that the areas most under consideration are:

  • Risks and opportunities
  • Risk-based thinking
  • Levels of risk
  • Definition of opportunities
  • Definition of risk
  • Actions & controls and relationship of objectives to risk.

Many countries were unhappy with the term risks and opportunities which they claim can be misleading as it is not in accordance with ISO 3100.

Apparently the revision is to improve clarity in leadership and governance as well as management of change and risk.  We shall see!!

If the target date is 2020 the we can expect some slippage and will probably see the publication in 2022 along with revised 9001, 14001, and others but apparently not ISO 13485 (Medical Devices) which will continue to go its own way.

No doubt there will be a transition period for organisations to upgrade and there will inevitably be costs involved in additional training and rewriting manuals etc.

Of course, we will be available to help companies make the changes specified, retrain auditors to address the changes and provide assistance as necessary.

We will keep you informed as details emerge.

Monday, 15 April 2019

ISO 9001:2015 Quality Management Standard

This standard is probably the best know standard in the world, it is recognised in its full title in the UK as BS EN ISO 9001:2015.  We have covered this subject before but it is well worth doing it again.

  • BS means it is an adopted British Standard
  • EN means that it is adopted by Europe
  • ISO means that it is adopted internationally

There are over 6 million certifications worldwide and ISO 9001 has long been seen as an entry qualification to tenders and bids.

The Standard is really good business practice and companies holding this qualification have risks and opportunities at the heart of their companies.  This coupled with continual improvement makes both commercial as well as financial sense.

There are 10 sections to the standard and these cover all elements of a company except finance. Finance requirements are different throughout the world and trying to set a common standard would have been difficult.

The 10 sections are:

  1. Scope
  2. Normative references
  3. Terms and definitions
  4. Context of the organisation
  5. Leadership
  6. Planning
  7. Support
  8. Operation
  9. Performance evaluation
  10. Improvement

Once properly set up, the system in the UK is assessed by a UKAS Accredited Certification Body and a Certificate is issued to demonstrate compliance to this Standard. (Other countries have specific Accreditation Bodies).

This independent certification shows that the company is fully compliant with ISO 9001:2015 and can be accepted without the need to carry out  additional supplier audits.

Monday, 1 April 2019

Quality Matters Blogs

Just recently we received an email from the founder of Feedspot, Anuj Agarwal, to say that their panellist had selected our blogs to be in the top twenty of quality management blogs on the web.  We were awarded this in recognition:

Feedspot Award for Top 20 in Quality Management

Readers of our blogs will know that we cover a wide range of subjects in the quality, environment and security areas and it is pleasing to see that these are read as far away as India.

Anuj asked that we acknowledge the award and give him a mention, which we are happy to do.

You can see the info on

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