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Monday, 10 December 2018

A look back at 2018

Each year we report that the past twelve months have been very busy, but this year has been the busiest yet.

Normally we are winding down in December but this year we have a fully booked month up to 21 December. We still have some clients asking for a visit in December, but this year we cannot oblige, January looks busy as well.

The transition periods for ISO 9001 and 14001 expired in September 2018 and we still received calls at the start of September from new clients that had not prepared for the transition and were in danger of having their certification cancelled, “could we help?”; it was a challenge but we managed to save a number of certifications.

There were also those organisations calling after 15th September to say that their certification had been withdrawn and what could we do to get them back. Some were dismayed to learn that it would be treated as a new application and all the process of Stage 1, Stage 2 and certification would apply, naturally there would be a gap in certificates.

It was the same for the Aerospace Standards which only had a two-year transition period ending on 14 September 2018. Fortunately, we do not know of any organisation failing to meet the transition deadline.

The GDPR and Data Protection Act were issued on 14th May 2018 and all organisations had to comply with the content. It was clear that some organisations insisted that Business to Business email should be covered under GDPR, this resulted in a flurry of emails asking us to give consent to contact us in the future; this was not the intention of GDPR, however things have settled down now.

The Occupational Health & Safety Standard ISO 45001:2018 was published and will replace OHSAS 18001. This is not a transition, as this is a new standard but all users of OHSAS18001 must migrate to the new standard within 3 years of publication.

This will be our final blog for 2018. Our offices will be closed from midday on Friday 21 December and will reopen on 2nd January 2019. Our email will be monitored but may take longer for us to respond during this period.

We wish our Clients and readers of our blog a very Merry Christmas and a Happy and prosperous New Year.

Monday, 26 November 2018

Internal Auditor Training

Following our successful internal auditing course on 30 +31 October 2018 where we covered the Quality, Environmental and Health and Safety Standards as well as auditing techniques and audit practices we received welcome feedback from the delegates to say that not only did they receive the training they needed but also enjoyed the course.

We always try to introduce an element of humour to enhance the experience and this together with a fairly relaxed atmosphere at the Marks Tey Hotel and good food made the two days of the course cost effective and met their expectations.

We now only run one public course each year and have planned our 2019 course for 8 + 9 October 2019.   See our web-site for details www.quality-matters.com.

Our courses are not IRCA registered but meet all the training requirements for Management Standards auditor competence. Our course has been accepted by all Certification Bodies as meeting this requirement.

There is the facility for us to run in-house audit courses for clients wishing to train between six and sixteen auditors on their own premises. Costs available on request. 

Monday, 12 November 2018

Risks and Opportunities

All the new management standards which address the Annex SL format (10 identically numbered sections   1- 10) require risks and opportunities to be determined.

At first this looks complicated as risk assessment is a vast subject, but in reality, risks and opportunities can be addressed very simply.

The first part is to carry out a SWOT analysis of the organisation:

  • Strengths- what does the organisation do really well or makes it stand out amongst its competitors?
  • Weaknesses- what areas does the organisation identify as weak?
  • Opportunities – where can the organisation look for new challenges or new areas of operation or sales?
  • Threats- what does the organisation identify as threats to the business?

Then a PESTLE analysis:

  • Political - what are the political factors that are likely to affect the organisation?
  • Economic - what are the economic factors that will affect the organisation?
  • Sociological - what cultural or social aspects likely to affect the organisation?
  • Technological - what technological issues or advancements that may affect the organisation?
  • Legal - what current and impending legislation or regulation that will affect the organisation?
  • Environmental - what are the environmental issues that may affect the organisation?

Once these elements have been identified, a plan can be made to address the negative parts while emphasising the positive parts.

Simple really.

Monday, 29 October 2018

ISO/IEC 20000-1:2018 Information Technology Service Management

This is the latest Management Standard to be updated to the Annex SL Format.

Service management system requirements, specifies the requirements for an organisation to establish, implement, maintain and continually improve a service management system.

There are 10 sections:

  1. Scope
  2. Normative References
  3. Terms and conditions
  4. Context of the organisation
  5. Leadership and commitment
  6. Planning
  7. Support of the service management system
  8. Operation of the service management system
  9. Performance evaluation
  10. Improvement
There is greater emphasis on risks and opportunities as well as knowledge and service planning together with updated terminology and definitions.

This standard has predominantly been used within IT organisations but is now being adopted within other service industries.

As with previous updates there will be a transition period before the 2011 standard becomes non-valid and any certificates will be withdrawn. This is widely anticipated to be two years from the publication date of September 2018.

Once again, we recommend early adoption rather than leaving it all to the last minute; two years will disappear at an alarming rate.

Quality Matters

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England

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