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"Quality Matters in your Business"

Monday, 18 February 2019

Disaster Averted – again

We are not immune to the vagaries of computers. Last week our main office computer suffered a problem during a windows update; it froze and then started to carry out a full reboot.  We managed to power it down but then it failed to start.

We do, of course, have full backups of data and programmes but it soon became apparent that our emergency boot disk was of no use as the machine does not have a CD/DVD drive fitted.

This is increasingly the norm as most programmes are on line and do not require a DVD drive to install.

We tried a number of quick fixes but gave up after an hour.  I took the computer to our friends at Tiptree Computers and the following day it was back up and running, as good as new.  The cost £49.99 + VAT, a real bargain.

We then ran a comparison to the back-up and apart from one minor issue the computer was fully functional.  The issue was that the favourites had been reset.  This was corrected fairly quickly.

We do go on emphasising the requirements about ensuring that backups are taken regularly and then tested to ensure everything is protected.  In this case our backups and Tiptree Computers made sure our workflow was uninterrupted.

A disaster averted.

We later learned that the Microsoft update of windows defender had been the cause of this glitch and it is receiving attention from Redmond. We weren’t alone.

Monday, 4 February 2019

Another Scam


They are getting more convincing aren’t they.  We think that we are keeping up with the scammers but we nearly got taken in by the latest.

The email stated that this was a final warning that our main URL www.quality-matters.com was about to expire and we would lose all control over it.

We thought that our domain registration was renewed recently and that this may not be genuine.  To make sure we contacted Debbie Harrison of DVH Design who does our web-site and SEO and she confirmed that this was not genuine.

It appears that this scammer is trying to put the wind up organisations who may not read the entire email which does state right at the end that that they do not offer domain registration or renewals but have SEO services and this is what they offer.  It is very misleading because we do not use this company at all and to say that this was a final warning is not correct.

Here is a copy of the email:


It looks quite genuine. Don’t get caught out by this.  The payment site also contains a virus.

Monday, 21 January 2019

Why should you use an external consultant?

Most companies holding certifications to ISO9001, 1SO14001,  ISO27001 or AS9100  have done so for many years and although the standards call for 'Continual Improvement' this is often product or service based and  reflects normal organic growth. While there is nothing intrinsically wrong with this approach, Directors are not always taking advantage of the latest techniques and processes.

Many companies certified over five or six years have seen their  systems manuals and processes grow “like Topsy” ;  some of these will have been expanded as a result of auditors' comments and some by customers' complaints or observations, but not all will add any value to the company's operation.

It is often difficult for internal auditors to "see the wood for the trees";  an external consultant  can  have a look with fresh eyes at what you are doing; get a real heads-up on the latest techniques and ways to reduce the administrative burden of Systems Management.

Professional consultants have verifiable qualifications and accreditations plus Professional Indemnity Insurance and considerable and varied experience.  It is worth asking for evidence of these qualifications.  Also, any consultant worth his/her salt will be able to furnish you with a list of satisfied clients with whom you can obtain references.

Any good consultant is worth his/or her weight in gold; not only can a gap audit or review actually save money, it can result in greater efficiency. Remember an experienced consultant will have been done it before and will be able to use that experience to help you., cherry picking the best practices and techniques while retaining strict confidentiality will add real value to your business.

One of the main advantages of an external consultant is that you only pay for the work done; no holidays, sick pay, paternity/maternity pay, etc. 

And the best bit is that a good consultant will guarantee the work carried out.

Our expertise gained since 1991 gives us a wealth of experience and satisfied clients.

Monday, 7 January 2019

We wish you a Happy and a prosperous New Year 2019

As the new year starts we are looking forward to providing our Clients with the level of service again that exceed their requirements. The feedback we received last year was that we always “go that extra mile”. An accolade we treasure.

We have again subscribed to ADS (Aircraft, Defence and Space) Group and look forward to expanding our work into the Aerospace sectors.

We cover the following aerospace and defence consultancy and audits:

  • AS 9100 D    Quality Management in manufacturing and service supply
  • AS9120 B     Quality Management for distributors and supply

We also cover:

  • ISO 27001:2013 Information Security
  • ISO 9001:201 Quality Management
  • ISO 14001:201 Environmental Management
  • ISO 45001:2018 Occupational Health & Safety Management
  • ISO 13485:2016 Medical Devices
  • ATEX  Explosive atmosphere protection

We also provide Internal Management System Auditor Training both as public course and on-site bespoke courses.

For further details of qualifications and Insurance protection please see our website www.quality-matters.com or contact us by email or phone 01621 857841/01621 868767.

Quality Matters

P.O.Box 5479
Maldon
Essex
CM9 8GG
England

T: 01621 857841
F: 01621 856016
M: 07702 193788

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