ISO9001, the quality management standard, has always been a method to incorporate best practice within any organisation. It brings in measures of customer satisfaction, which are essential during hard times, these help businesses to improve their attractiveness to customers and help to target new ones. The very last thing that any business wants is to have goods returned or services to be carried out again free of charge.
Continual improvement is also highlighted, as is the reduction of errors and mistakes. The Standard, if properly implemented, brings any business improved efficiency and better control of the quality of products and services.
The added advantage of a good quality management system is that an external authority is certifying that the systems employed by the business are effective and meet the requirements set out by the international standards organisation.
These include:
Documentation Requirements
- Quality Manual
- Control of Documents
- Control of Records
- Customer Focus
- Quality Policy
- Planning
- Responsibility, Authority and Communication
- Internal Communication
- Management Review
- Provision of Resources
- Human Resources
- Competence, Awareness and Training
- Infrastructure
- Work Environment
- Planning of Product Realisation
- Customer-Related Processes
- Design and development
- Purchasing
- Product Provision & Service Delivery
- Preservation of Product
- Control of Monitoring and Measuring Equipment
- Measuring Customer Satisfaction
- Internal Audit
- Monitoring & Measurement of Processes
- Monitoring & Measurement of Product or Service
- Control of Nonconforming Product
- Continual Improvement
- Corrective Action
- Preventive Action
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