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Wednesday, 25 November 2009

Watch this Space ...... ISO 9004:2009

The ISO 9000 Quality Management series of Standards, although revised together in 2000 now have different revision dates.
Currently :

  • ISO9000 Vocabulary and Fundamentals re-issued in 2005
  • ISO9001 Quality Management Standard Requirements re-issued in 2008
  • ISO9004 Guidelines for quality improvement is still at the original 2000 issue
That is about to change as 9004 is reaching the final stages before publication at the end of 2009. In addition to the re issue it has changed fundamentally; it will be called  ISO9004:2009 - Managing for the sustained success of an organisation - A Quality Management Approach, and has a different structure to 9001.

Both ISO9001 and 9004 were originally designed as a consistent pair of standards, but this link has now been broken with 9004 using the principle that retaining ISO9001 certification might need additional elements to be introduced to maintain the continual improvements needed for growth and success. 

However, it should be remembered that 9001 is the Standard for certification and 9004 will never be assessed and certificated.

The new 9004 (subject of course to and final changes) will have the following main sections:
  • Managing for the sustained success of an organization
  • Strategy for policy formulation, planning and development
  • Resource management
  • Process management
  • Monitoring, measurement, analysis and review
  • Improvement, innovation, and learning

Tuesday, 10 November 2009

Quality Matters Ltd

Quality Matters was formed in 1991 and has been providing consultancy services in ISO9001 (Quality Management), ISO14001 Environmental Management), and ISO27001 (Information Security Management as well as BS OHSAS 18001 (Health & Safety Management) as well as other less well known management standards  The company is proud to say that ALL the Quality Matters Clients' going  forward for Certification to these standards passed the formal assessment, and at the first attempt.  This 100% result is jealously guarded.

In addition to consultancy, Quality Matters runs a twice yearly public Internal quality/environmental audit course.  A bespoke  audit course is also available to Clients wishing to have a course on their own premises.

Eighteen years in business and still going strong;  If you ask some of our hundreds of Clients  they will tell you that our service is excellent (according to our customer satisfaction feedback) and they would recommend our service to others.  In fact many have done so.

In order to provide this level of service we undertake regular training to keep abreast of the changes that take place.  We carry full Professional Indemnity Insurance as well as the Statutory Insurances to protect our Clients. 

Chris Eden is a Fellow of the Institute of Business Consulting and was a former Treasurer of the Institute of Business Advisers in the East of England before it merged with the Institute of Management Consultants to become the Institute of Business Consulting.

As an aside Chris is an ab initio (Latin: from the beginning) glider pilot, as regular blog readers will know.

Quality Matters has been our byword since 1991 and we strive to achieve this in all that we do.

Quality Matters

P.O.Box 5479

T: 01621 857841
F: 01621 856016
M: 07702 193788

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