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Monday, 26 September 2011

ISO20001:2011 IT Service Management Standard and TickIT Plus

This Standard, formerly BS15001, was based upon the ITIL group standards. It was updated as ISO20001 and reissued as ISO20001:2011 in June this year.  There is also a code of practice ISO20000-2

The Standard covers five main areas within the IT service management processes:
  • Service Delivery
  • Relationships
  • Resolution
  • Control
  • Release
Overall this Standard incorporates the requirements of:
  • ITIL IT Infrastructure Library
  • ISO9001 Quality Management Standard
  • ISO27001 Information Security Management
The Standard, which is difficult to achieve, can be met in two ways; either by full certification, which is assessed by a third [party certification body or compliance route where the system is monitored and audited internally.   Both methods are time consuming but have significant benefits for the organisation.

These Standards have been adopted worldwide.

There is another Standard which deals with computer software, TickIT, now  in its 5.5 version specifies the requirements for software writing, development and  maintenance.  TickIT, although it models  ISO9001, has not been a runaway success as it is not widely adopted outside the UK and Sweden .

TickIT Plus, which has just been released is a stand-alone Standard incorporating 9001, 27001, 20000 and 25999.  The main difference with this one is that it will be independent from its constituent parts and may not change when the other Standards are updated. 

TicklIT Plus will have a foundation level and then Bronze, Silver, Gold and Platinum levels.  Currently only foundation level is available.

These two Standards will be competing in a somewhat limited marketplace and it will be for individual organisations to decide which is suitable.   In the end it may well be a decision based on customer specified requirements.

Monday, 19 September 2011

Calibration of Equipment

I was carrying out an audit recently for a Client and as part of that audit I looked at a number of pieces of calibrated equipment; normally equipment is calibrated by a calibration house accredited by UKAS but in this instance the calibration house was not fully accredited to UKAS but claimed full traceability to National and International Standards using equipment that had been calibrated by a fully accredited calibration centre.  This is quite normal and acceptable.  They quoted the calibration certificate numbers of the equipment used.

I asked my Client if he could get copies of these certificates from his Calibration house so that I could check that full traceability was evidenced.

The owner of the calibration house confessed that as he didn’t use that equipment very often the original certificates of calibration had expired and he had extended their currency.  It turned out that the certificates had expired some years ago.  Extending these again and again is not permitted and unfortunately I had to issue a Major Non-conformity to my Client for using non-calibrated equipment.

In most respects my Client had everything under control but this issue was very important as my Client had produced product using what he thought was calibrated equipment. 

It is probable that no real damage has been done but it could have been disastrous.

The moral here is to question a statement that "this measuring equipment is calibrated using Items traceable to an International or National Standard" if the Calibration House is not accredited to UKAS.  If it is not then you need to see the certificates to show that their equipment is calibrated and in date.

Tuesday, 6 September 2011

Internal Quality and Environmental Auditing Course

We are again running our certificated internal auditing course in Essex on 10th and 11th November 2011.  This popular and cost effective two day course will take place at the Rivenhall Hotel on the A12.

The course content is:
  • ISO 9001: 2008 and ISO 14001:2004 and other Standards
  • Management System documentation
  • ISO19011:2002 – Auditing Standard
  • The audit cycle and schedules
  • Preparation and planning of an audit
  • Conducting an audit
  • Auditing top management
  • Reporting non-conformities
  • Qualification & training of auditors
  • Nonverbal communication
  • Live audit practice

The maximum number of delegates is 20; we like to keep numbers down to this level to allow for  individual interaction and structured learning.

This is NOT an IRCA Certified course but it is accepted by all the certification bodies as meeting the requirements for internal auditor training covered by ISO9001:2008 and ISO14001:2004 as well as providing a good grounding in audit techniques for all the major management standards, such as ISO27001, ISO22000, ISO 20000 and Aerospace AS9100, 9110 and 9120.

Over the years we have trained hundreds of auditors and previous delegates have recommended the course to others.  We receive comments such as 

"A very enjoyable course",                                                                           
"I thought it would be boring, but was pleasantly surprised; I actually enjoyed it",                                                   
"It has given me the information I need to carry out audits at my own Company",                                    
"I went on an audit course many years ago but this one not only cost less than the previous one, but was far more interesting".

We still have some places available at £315.00 + VAT.  This cost effective two day public course continues to satisfy both our Clients, potential Clients and certification bodies.

Quality Matters

P.O.Box 5479

T: 01621 857841
F: 01621 856016
M: 07702 193788

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