The Standard covers five main areas within the IT service management processes:
- Service Delivery
- ITIL IT Infrastructure Library
- ISO9001 Quality Management Standard
- ISO27001 Information Security Management
These Standards have been adopted worldwide.
There is another Standard which deals with computer software, TickIT, now in its 5.5 version specifies the requirements for software writing, development and maintenance. TickIT, although it models ISO9001, has not been a runaway success as it is not widely adopted outside the UK and Sweden .
TickIT Plus, which has just been released is a stand-alone Standard incorporating 9001, 27001, 20000 and 25999. The main difference with this one is that it will be independent from its constituent parts and may not change when the other Standards are updated.
TicklIT Plus will have a foundation level and then Bronze, Silver, Gold and Platinum levels. Currently only foundation level is available.
These two Standards will be competing in a somewhat limited marketplace and it will be for individual organisations to decide which is suitable. In the end it may well be a decision based on customer specified requirements.