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Monday, 30 January 2012

ISO 19011:2011 Guidelines for Auditing Management Systems

The Standard has been published, finally.  There has been some confusion as to the content but a final draft for public discussion was issued in July 2011 and accepted.  The Revised Standard was then formally published in October 2011.  The 2002 Standard is now withdrawn.

The original 2002 Standard was aimed at Quality and Environmental Auditing but it soon became clear that there were quite a number of other Management Standards that required auditing these include :

  • ISO9001:2008 Quality Management
  • ISO14001:2004 Environmental Management
  • AS9100:2009 Aerospace and Defence Management Standard
  • OHSAS 18001:2007 Occupational Health & Safety Management Standard
  • ISO20000-1:2011  IT Service Management Standard
  • ISO22000:2005 Food Safety Management Standard
  • ISO27001:2005 Information Security Management Standard
  • Highways/Transportation Safety Management and  Sector schemes
  • ATEX ( Equipment used in Explosive Atmospheres)
  • Various Product Standards.

For the first time  it has been recognised there are two standards for auditing:

  • ISO19011:2011 Guidelines for auditing Management Systems
  • and ISO 17021 :2006 External Assessment for Conformity Certification.

This new Standard recognises a number of elements that have been used by seasoned auditors but not formally approved, these include:

  • Combined audits where two or more Standards are audited at the same time
  • Risk based auditing Particularly in Health and Safety and information security management systems
  • Remote audits where auditing is carried out by video conference, telephone or other means.
  • Sampling audits this is used where it is impractical to audit all available information;  the use of a statistically accurate sample plan should be used to ensure the results are effective
  • Judgement based sampling  relies on the knowledge, skills and experience of the audit team or auditor.
  • Guides and Observers the roles of both guides and observers are recognised for the first time.

There are a number of areas where modern terminology replaces that used in the 2002 version and incorporates new guidelines on the competence and evaluation of auditors.

All in all the new Standard will be a useful tool in the management of Standards in use by organisations both large and small.

Monday, 16 January 2012

Another Aerospace certification success

We are delighted that another of our clients has achieved a certification to the Aerospace and Defence AS9120 Standard.  This was achieved at the first attempt and without adverse comments or non-conformities.

Our Client, Princeps Electronics, based in Harlow on the Harlow Business Centre in Coldharbour Lane is an independent  supplier of electronic components and associated items.  They supply items from manufacturers and franchised distributors as well as sourcing components that are obsolete or hard to get. The thing that sets Princeps apart is their counterfeit avoidance service which gives customers confidence that the items supplied are genuine and new.

We have been consultants to Princeps since they started in 2006 and have helped them move from an unaccredited quality mark through to a UKAS accredited Quality Management System ISO9001 and now to AS9120:2009.

Dan Hughes the M.D believes that Princeps is one of only 3 or 4 independent component suppliers in the UK that  have achieved this hard won AS9120 Standard.  He said "Our Quality Manager,  Ian Walker,  has really put in an enormous amount of work to get us through the AS9120 Standard and we are all very pleased at our achievement."

Their Consultant from Quality Matters, Chris Eden says "AS9120 is a huge undertaking  and is awarded only to organisations that than can prove that they meet this  very exacting Standard.  Moreover to attain a clean sheet at both the Stage one and Stage two assessment is very rare and a tribute to everyone at Princeps." 
Well done.

Tuesday, 3 January 2012

Another year closes

We, at Quality Matters,  wish all our Clients  and blog readers a happy Christmas and a prosperous New Year.

I think it fair to say that 2011 has been a challenging year;  the economic upturn hasn't quite made it; the currency markets, particularly the Euro have been trying and inflation has been felt throughout the UK. 

Never the less we have achieved 100% success again for all our clients who were assessed against various Standards and those already certificated and reassessed have retained their certifications.

  • ISO9001 Quality Management
  • ISO14001 Environmental Management
  • AS9100 Aerospace Quality Management
  • ISO27001 Information  Security Management
  • OHSAS 18001 Health and Safety Management
  • ISO20000 IT  Service Management
  • ISO22000 Food Safety Management
  • ATEX  Explosive Atmosphere Safety Standard
  • BBA British Board of Agreement  for building products

We conducted a number of internal audits on behalf of our Clients, where those Clients  chose not to carry out their own internal audits. We also held two public Internal Quality/Environmental Auditing courses and all those attending are now certificated auditors.

2012 will, I am sure, be rewarding in all sorts of ways; our existing Clients can rely on us to provide the very best support, and they know help is an email or phone call away, where required.

We look forward to finalising the quotations recently issued and getting those new Clients established into the chosen Standards, and of course maintain our 100% pass rate at the first attempt.

Since we started in 1991 we have seen many changes in both the Standards and the way the UK has fared;  some good, some not so good but as we move towards a new year we are confident that the trust and reputation we have developed over then years will be maintained and enhanced.

Our very best wishes for 2012

Quality Matters

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