ISO9001 has always been a simple method to increase effectiveness and efficiency by cutting out or reducing costs of errors and failure. ISO9001 has at its centre the need to turn "Customer Requirements" into "Customer Satisfaction" while making improvements to achieve the goal of continual improvement.
The costs of setting up the quality system to meet the requirements of ISO9001 are usually recovered quickly and the bonus is the exposure to potential customers requiring 9001 as a tender requirement, through the Dti register of quality competent organisations.
The business review, which is part of the initial setting up process, will often throw up opportunities for improvement and cost savings when carried out by a skilled consultant.
Companies that have so far survived the downturn need the advantage that a certification to an International Standard can bring:
- Entry qualification to some tenders
- Recognised worldwide;
- Reduction in errors;
- Improved staff morale through relevant training;
- Reductions in waste (get it right first time);
- Measurable levels of customer satisfaction;