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Tuesday, 28 August 2012

Anti Virus Systems

Quality Matters have used McAfee anti-virus and anti-malware for many  years and have found the systems to be effective and sound, so it was something of a shock to find that over the Bank Holiday weekend something had gone wrong.

A red banner announced that my desktop machine was at risk.  I tried to upload the latest patch from the McAfee site but to no avail.  I tried to contact McAfee by email but it seemed that my connection to the internet was not functioning.

I finally managed to get the internet connection working again but the red banner remained.

Eventually, after some searching, I found a reference to this problem and a workaround.  I had to remove McAfee completely from my system and reload it from their site, and then ran a full scan.

Apparently a software upgrade had caused all these problems and McAfee were working to get a patch to all those affected.   I wasted several hours doing all this.

I think we all take our anti-virus software for granted.  It sits there silently protecting our systems.  It is something like ten minutes spent online without antivirus protection before your systems can be infected, I am told. 

Happily I can report that all the Quality Matters Systems are reported to be virus free.

By Monday morning McAfee had issued a further upgrade to eliminate the problem.  Phew!!

We do seem to be having a spate of software related issues lately or is it just that we are becoming more reliant on them?

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