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Monday, 11 April 2016

Bank Holiday Monday

This year I had arranged a Client visit some hundred miles distant on the Tuesday after Easter and to make sure I was able to get there on time I stayed overnight at a local hotel nearby.

The following morning, I arrived at the appointed time at my Client and was met by one of the managers who told me that she was not sure if the Quality Manager was going to attend.  Although this is a rare occurrence it is nevertheless irritating.   She telephoned the QM who said that he had just returned from holiday was busy looking at his emails from home and thought our meeting had been cancelled, but he may have forgotten to tell me.

The visit was in preparation for both an internal and an external audit so it was pretty important.
The Manager and I were embarrassed that both she and I had been let down and that this opportunity to be fully prepared for the two audits had been wasted.

Naturally the Client would be billed for the abortive day and the Manager was in full agreement, and full of apologies.  I did say that it was not her fault that this had happened.

I received an email from the Quality Manager saying that he thought the meeting was unnecessary and that he could cover the topics by telephone.  Unfortunately, I would not be available to discuss all the relevant matters on the telephone before the April audit as I was fully booked; he would have to accept that there may be non-conformities declared at the audit which may be difficult to correct before the external audit a few weeks later and this may have an adverse impact on the Company certifications.

Inevitably there are occasions where a meeting has to be cancelled or postponed; this is usually some form of emergency and in those circumstances it is unavoidable, but not in this instance.

I understand that the matter has been escalated within the Company and I will wait for an outcome.

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