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Quality Matters is an independent Management Consultancy based in Maldon, Essex. Here we discuss the latest in Quality and Information Security News.

ISO 19011:2011 Guidelines for Auditing Management Systems

The Standard has been published, finally.  There has been some confusion as to the content but a final draft for public discussion was issued in July 2011 and accepted.  The Revised Standard was then formally published in October 2011.  The 2002 Standard is now withdrawn.

The original 2002 Standard was aimed at Quality and Environmental Auditing but it soon became clear that there were quite a number of other Management Standards that required auditing these include :


For the first time  it has been recognised there are two standards for auditing:


This new Standard recognises a number of elements that have been used by seasoned auditors but not formally approved, these include:


There are a number of areas where modern terminology replaces that used in the 2002 version and incorporates new guidelines on the competence and evaluation of auditors.

All in all the new Standard will be a useful tool in the management of Standards in use by organisations both large and small.

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Posted: Monday, 30 January 2012

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Another Aerospace certification success

We are delighted that another of our clients has achieved a certification to the Aerospace and Defence AS9120 Standard.  This was achieved at the first attempt and without adverse comments or non-conformities.

Our Client, Princeps Electronics, based in Harlow on the Harlow Business Centre in Coldharbour Lane is an independent  supplier of electronic components and associated items.  They supply items from manufacturers and franchised distributors as well as sourcing components that are obsolete or hard to get. The thing that sets Princeps apart is their counterfeit avoidance service which gives customers confidence that the items supplied are genuine and new.

We have been consultants to Princeps since they started in 2006 and have helped them move from an unaccredited quality mark through to a UKAS accredited Quality Management System ISO9001 and now to AS9120:2009.

Dan Hughes the M.D believes that Princeps is one of only 3 or 4 independent component suppliers in the UK that  have achieved this hard won AS9120 Standard.  He said "Our Quality Manager,  Ian Walker,  has really put in an enormous amount of work to get us through the AS9120 Standard and we are all very pleased at our achievement."

Their Consultant from Quality Matters, Chris Eden says "AS9120 is a huge undertaking  and is awarded only to organisations that than can prove that they meet this  very exacting Standard.  Moreover to attain a clean sheet at both the Stage one and Stage two assessment is very rare and a tribute to everyone at Princeps." 
Well done.

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Posted: Monday, 16 January 2012

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Another year closes

We, at Quality Matters,  wish all our Clients  and blog readers a happy Christmas and a prosperous New Year.

I think it fair to say that 2011 has been a challenging year;  the economic upturn hasn't quite made it; the currency markets, particularly the Euro have been trying and inflation has been felt throughout the UK. 

Never the less we have achieved 100% success again for all our clients who were assessed against various Standards and those already certificated and reassessed have retained their certifications.

  • ISO9001 Quality Management
  • ISO14001 Environmental Management
  • AS9100 Aerospace Quality Management
  • ISO27001 Information  Security Management
  • OHSAS 18001 Health and Safety Management
  • ISO20000 IT  Service Management
  • ISO22000 Food Safety Management
  • ATEX  Explosive Atmosphere Safety Standard
  • BBA British Board of Agreement  for building products

We conducted a number of internal audits on behalf of our Clients, where those Clients  chose not to carry out their own internal audits. We also held two public Internal Quality/Environmental Auditing courses and all those attending are now certificated auditors.

2012 will, I am sure, be rewarding in all sorts of ways; our existing Clients can rely on us to provide the very best support, and they know help is an email or phone call away, where required.

We look forward to finalising the quotations recently issued and getting those new Clients established into the chosen Standards, and of course maintain our 100% pass rate at the first attempt.

Since we started in 1991 we have seen many changes in both the Standards and the way the UK has fared;  some good, some not so good but as we move towards a new year we are confident that the trust and reputation we have developed over then years will be maintained and enhanced.

Our very best wishes for 2012

Posted: Tuesday, 3 January 2012

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ISO27001 Information Security Management Executive Overview


It is generally accepted that information is the greatest asset any organisation has under its control.   Managing Directors are aware that the supply of complete and accurate information is vital to the survival of their organisations

Today more and more organisations are realising that information security is a critical business function.  It is not just an IT function but covers:
  1. Governance;
  2. Risk Management;
  3. Physical Security;
  4. Business Continuity;
  5. Regulatory and Legislative Compliance.
With increasing reliance on data, it is clear that only organisations able to control and protect this data are going to meet the challenges of the 21st century.

ISO27001:2005 which was formally BS7799 is the International Standard for Information Security Management (ISMS) and provides a definitive reference to developing an information security strategy.  Moreover a successful certification to this standard is the confirmation that the system employed by the organisation meets internationally recognised standards.

Information Security

Business has been transformed by the use of IT systems, indeed it has become central to delivering business efficiently. The use of bespoke packages, databases and email have allowed businesses to grow while encouraging remote communication and innovation.

Most businesses rely heavily on IT but critical information extends well beyond computer systems.  It encompasses knowledge retained by people,  paper documents as well as traditional records  held in a variety of media.   A common mistake when incorporating an information security system is to ignore these elements and concentrate only on the IT issues.

Information security is a whole organisation matter and crosses departmental boundaries.  It is more than just keeping a small amount of information secret; your very success is becoming more dependent upon the availability and integrity of critical information to ensure smooth operation and improved competitiveness.

C     I     A
1.    Confidentiality
2.    Integrity
3.    Availability


These are the three requirements for any ISMS.

Managing Directors’ Perspective

Your vision is central to organisational development; driving improvements in all areas of the business to create value. With information technology being key to so many change programmes, effective information security management systems are a prerequisite to ensuring that systems deliver on their business objectives.  Your leadership can help create the appropriate security culture to protect your business.

Organisations are increasingly being asked questions about ISO 27001, particularly by national or local government, professional and the financial sector.  This is being driven by adoption of the standard as part of their legal and regulatory obligations.  In some areas this is becoming a tender requirement.

Others are seeing a competitive advantage in leading their sector and using certification in information security management to develop customer/ client confidence and win new business.  With public concern over security issues at an all time high, there is a real need to build effective marketing mechanisms to show how your business can be trusted.

You will certainly be aware of your responsibilities for effective governance, and be answerable for damaging incidents that can affect organisational value.  The risk assessment, which is the foundation of the standard is designed to give you a clear picture of where your risks are and to facilitate effective decision making.  This translates into risk management, not simply risk reduction and therefore replaces the feeling many directors have of risk ignorance in this area.  This will help you understand the potential risks involved with the deployment of the latest information technologies and will enable you to balance the potential downside with the more obvious benefits.

CFO Scrutiny

Whether, as part of compliance, such as required by Professional Bodies, Sarbanes Oxley, Data Protection Act, or as part of an effective governance, information security is a key component of operational risk management.  It enables the formulation of effective risk analysis and measurement, combined with transparent reporting of ongoing security incidents to refine risk decisions.

Giving values to the impact security incidents can have on your business is vital.  Analysis of where you are vulnerable allows you to measure the probability that you will be hit by security incidents with direct financial consequences.

An added benefit of the risk assessment process is that it gives you a thorough analysis of your information assets, how they can be impacted by attacks on their confidentiality, integrity and availability, and a measure of their real value to your business.

Although the detail within the risk assessment process can be complex, it is also possible to translate this into clear priorities and risk profiles that the Board can make sense of, leading to more effective financial decision making.

Business Continuity

How well would you cope if a disaster affected your business? 

This could be from some natural cause such as flood, storm or worse from fire, terrorism or other civil unrest.  The areas not often considered are sickness, failure of utilities or technology breakdown.

Business continuity planning in advance of a disaster can mean the difference between survival or extinction of the business. 

Many of the businesses affected by the Bunsfield Fuel Depot disaster never recovered.  Those with an effective business continuity plan have emerged like the phoenix from the ashes.

Many businesses claim to have a plan but if the plan is untested or ill prepared then it is bound to fail.
ISO27001 states that a fully planned and tested BCP should be in place to prepare for and be able to deal with, such an emergency.


ISO 27001 Elements


  • Risk assessment and treatment - Assessing the risks to the company’s assets, devising a risk treatment plan and finally accepting those risks that cannot be mitigated.
  • Security policy - This provides management direction and support for information security.
  • Organisation of information security - To help manage information security within the organisation.
  • Asset management - To help identify assets and protect them appropriately.
  • Human resources security - To reduce the risks of human error, theft, fraud or misuse of facilities.
  • Physical and environmental security - To prevent unauthorised access, damage and interference to business premises and information.
  • Communications and operations management - To ensure the correct and secure operation of information processing facilities.
  • Access control - To control access to information
  • Information systems acquisition, development and maintenance - To ensure that security is built into information systems.
  • Information security incident management -  To deal effectively with any identified security incident.
  • Business continuity management - To counteract interruptions to business activities and to protect critical business processes from the effects of major failures or disasters.
  • Compliance - To avoid breaches of any criminal and civil law, statutory, regulatory or contractual obligations, and any security requirement.



Posted: Monday, 12 December 2011

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ISO 14001 Factsheet

What is ISO14001?

An Environmental Management system for improving environmental performance. A set of common sense guidelines to help your organisation become 'green'.

What are the benefits of ISO 14001 Registration?

Internationally recognised environmental mark. Certificates awarded by independent accredited organisations. Customers do not have to do their own checks on a supplier. Proves environmental credentials to potential customers.

How many ISO 14001 Certificates have been issued?

Around a quarter of million worldwide.

The Model for ISO14001

What is covered by ISO14001?

BS EN ISO 14001:2004 requires 6 main sections to be addressed, these are:

  1. Environmental Management System;
  2. Environmental Policy;
  3. Planning;
  4. Implementation and Operation
  5. Checking
  6. Management Review.

Each section is subdivided as required and covers all elements of the business having an impact on the environment.

How long does it take to obtain certification?

This obviously varies from organisation to organisation, but the prime requirement is that the Organisation must have three months of 'track record' from completion of the document set.

As rough guide 14001 can be achieved in about 8-10 months.

What documentation is needed?

An Environmental Manual and procedures/processes for operating the environmental systems.

Once the certificate is issued what happens next?

The certification authority will carry out surveillance visits each year to ensure continued compliance.

Sections of ISO14001:2004

  1. Scope
  2. Normative references
  3. Terms and Definitions
  4. Environmental Management System Requirements
    1. General requirements
    2. Environmental Policy
    3. Planning
      1. Environmental Aspects
      2. Legal and Other Requirements
      3. Objectives, Targets and Programme(s)
    4. Implementation and Operation
      1. Resources, Roles and Responsibility and Authority
      2. Competence, Training and Awareness
      3. Communication
      4. Documentation
      5. Control of Documents
      6. Operational Control
      7. Emergency Preparedness and Response
    5. Checking
      1. Monitoring and Measurement
      2. Evaluation of Compliance
      3. Non-conformity, Corrective and Preventive Action
      4. Control of Records
      5. Internal Audit
    6. Management Review

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Posted: Monday, 28 November 2011

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ISO 9001 Factsheet

What is ISO 9001?

A Quality Management system  for turning customer requirements into customer satisfaction.
Provides the mechanism for continual improvement.  A set of common sense guidelines for running a successful business

What are the benefits of ISO 9001 Registration?

Internationally recognised quality mark.  Certificates awarded by independent accredited organisations.  Customers do not have to do their own checks on a supplier.

How many ISO 9001 Certificates have been issued?

Over  1 million worldwide.

The Model for ISO9001   


What is covered by ISO9001?

BS EN ISO 9001:2008  requires 5 main sections to be addressed, these are:
   
  1. Quality Management System;
  2. Management Responsibility;
  3. Resource Management;
  4. Product Realisation;
  5. Measurement, Analysis and Improvement
Each section is subdivided as required and covers all elements of the business having an impact on quality.

How long does it take to obtain certification?

This obviously varies from organisation to organisation, but the prime requirement is that the organisation must have three months of ‘track record’ from completion of  the document set.
As rough guide 9001 can be achieved in about 8-10 months.

What documentation is needed?

A Quality manual and procedures/processes for operating the systems.

Once the certificate is issued what happens next?

The certification authority will carry out surveillance visits each year to ensure continued compliance.



Sections of ISO9001:2008

  1. General Requirements
    1. Documentation Requirements
      1. General
      2. Quality Manual
      3. Control of Documents
      4. Control of Records
  2. Management Responsibility
    1. Management Commitment
    2. Customer Focus
    3. Quality Policy
    4. Planning
      1. Quality Objectives
      2. Quality Management System Planning
    5. Responsibility, Authority and Communication
      1. Responsibility and Authority
      2. Management Representative
      3. Internal Communication
    6. Management Review
      1. General
      2. Review Inputs
      3. Review Outputs
  3. Resource Management
    1. Provision of Resources
    2. Human Resources
      1. General
      2. Competence, Training and Awareness
    3. Infrastructure
    4. Work Environment
  4. Product Realisation
    1. Planning of Product Realisation
    2. Customer-Related Processes
      1. Determination of Requirements Related to the Product
      2. Review of Requirements Related to the Product
      3. Customer Communication
    3. Design and development
    4. Purchasing
      1. Purchasing Process
      2. Purchasing Information
      3. Verification of Purchased Product
    5. Product Provision
      1. Control of  Product Provision
      2. Validation of Processes for Product Provision
      3. Identification and traceability
      4. Customer Property
      5. Preservation of Product
    6. Control of Monitoring and Measuring Equipment
  5. Measurement, Analysis and Improvement
    1. General
    2. Monitoring and Measurement
      1. Customer Satisfaction
      2. Internal Audit
      3. Monitoring and Measurement Monitoring of Processes
      4. Monitoring and Measurement of Product
    3. Control of Nonconforming Product
    4. Analysis of Data
    5. Improvement
      1. Continual Improvement
      2. Corrective Action
      3. Preventive Action

Posted: Monday, 14 November 2011

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ISO/IEC 27001 Information Security Management

This Standard was last updated in 2005 along with the code of Practice ISO/IEC 27002 and is currently being reviewed and updated by JTC1/SC27, the ISO/IEC Committee responsible for these Standards.

The planned publication is sometime in 2012 although it had been previously been muted as 2011.

Readers of this blog may  remember that ISO 19011 (Quality/Environmental Auditing Standard Update) was to have been published in June 2011 however,  the final draft for public comment was so badly received that the proposed Standard was withdrawn in total and it was sent back to the 'drawing board'.

The 27001/27002 Standards have reached final committee stage, which is usually the precursor to a final draft for public comment.  There have been few details about the update but here are the ones that have been discussed:

  • No major changes to the Standard are envisaged as it is essential that full backwards compatibility is maintained.
  • All management Standards are adopting a common structure and terminology.  It is reasonable to assume that the Information Security Standards will follow this trend.
  • The part that has raised some eyebrows across the world concerns the Statement of Applicability which may be dropped from the 2012 Standard.  If this is the case then something will have to be put in its place, otherwise organisations would be able to claim conformity to ISO27001 without meeting all aspects of it.  The Statement of Applicability has up to now detailed the extent that the organisation has achieved compliance.   It could be that the level of compliance will have to be stated within the 'Scope' instead.
  • Most of the Management Standards  use the PDCA model (Plan-Do-Check-Act) as a tool to achieve  continual improvement.  It has been suggested that the PDCA should not be explicitly detailed in the updated ISMS Standards;  a move that has not been universally welcomed.
We will have to see what, if any of these elements will see the light of day and of course, when.

It is always useful to keep up to date with developments and for that reason I have posted these details.

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Posted: Tuesday, 1 November 2011

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